Transport Krumpf GmbH internationale Möbelspedition

„Good Afternoon!
We had very bad experience with this company.
Completely unprofessional approach!
We used this company to return to USA in October… 2014.
The packing and loading team was very unprofessional. They took one box at a time, though there should be loading equipment available for such purposes. They use temporary people, who have no idea how to do the loading and unloading process. They can speak disrespectfully in German language about you in front of you, even if they know that you understand and speak German language.
They repacked our belongings in their warehouse without notifying us, some items got damaged. The painting were already in export packaging at the moment of pick up and nobody mentioned and discussed with us the possibility of repacking them. We had trouble with the claim. Their loading team lied, saying that we packed furniture and other items ourselves. Unbelievable! The compensation was based on their lies. And it took 5 months for them to agree to compensate us the smallest amount of money....
So , even if you have to use this company- please make picture of every item they pack and load and upon of the arrival , to be sure that the items delivered the same way they were picked up from your location. And, keep everything in writing with them. Now, the other question is, how long will they take them to pay for the damage.
We had very bad experience with this company. As I said, better not to use this company!
Thank you” Weiterlesen Text ausblenden