Derma Lounge Düsseldorf GmbH

„DON'T WASTE your money and DAMAGE your skin there!! Stay away!!!

I blindly trusted this place to perform laser removal treatment by seeing the hi…ghly rated reviews, such a mistake! I paid in advance 2606 euros as a full package for eight sessions of hair removal at Derma Medica Düsseldorf. During the fourth session on 29.06.2022, I felt a burning in my arm. I immediately reported it, but carelessly I was told it will go away in a few mins.
After 10 days, it did not go away it developed as burned area and over time into visible permanent damage. I officially reported the damage to the Manger Mrs. Seval Aksoy confirmed by a medical report from the dermatologist. Besides the poor communication, lack of respect, racist tone, and unreliable answers, I patiently requested a money refund in a friendly way since Sep 2022 and until now I did not receive ANYTHING I got NOTHING. All the responses I received for six months were dishonest and frustrating like your request will be reviewed the manager will call you, or they did not respond at all. After six months of poor to lack of communication they suspended the treatment and refused to refund me the money.
In the end, they practiced oppression against me and they forced me to delete all the reviews I wrote about them, otherwise, they give me NO MONEY NO TREATMENT. In my case for SIX MONTHS now, I got nothing but frustration stressful dishonest communication. I would appreciate it if any of you guys who had a similar experience could give me advice to deal with such a situation.” Weiterlesen Text ausblenden

„Null Sterne
I blindly trusted this place to perform laser removal treatment by seeing the highly rated reviews, such a mistake! I paid in advance 260…6 euros as a full package for eight sessions of hair removal at Derma Medica Düsseldorf. During the fourth session on 29.06.2022, I felt a burning in my arm. I immediately reported it, but carelessly I was told it will go away in a few mins.

After 10 days, it did not go away it developed as burned area and over time into visible permanent damage. I officially reported the damage to the Manger Mrs. Seval Aksoy confirmed by a medical report from the dermatologist. Besides the poor communication, lack of respect, racist tone, and unreliable answers, I patiently requested a money refund in a friendly way since Sep 2022 and until now I did not receive ANYTHING I got NOTHING. All the responses I received for six months were dishonest and frustrating like your request will be reviewed the manager will call you, or they did not respond at all. After six months of poor to lack of communication they suspended the treatment and refused to refund me the money.
In the end, they forced me to delete all the reviews I wrote evaluating their service, otherwise, they give me NO MONEY NO TREATMENT which is the case for SIX months now. I would appreciate it if any of you guys who had a similar experience could give me advice to deal with such a situation” Weiterlesen Text ausblenden

„Leider ist dieser Ort nicht für Leute mit dunklerer Haut zu empfehlen. Ich habe 8-9 Sitzungen durchgeführt und bei fast jeder Behandlung wurde meine H…aut verbrannt. Die Verbrennungsmale sind sehr groß und diese sind nach Monaten immer noch stark sichtbar. Bei der letzten Sitzung hat man sich nicht mehr getraut das Lasergerät richtig einzustellen und daher war die Strahlung zu schwach. Damit war die letzte Sitzung total überflüssig. Ich kann das Studio für das Lasern gar nicht empfehlen. Sowohl in Dortmund als auch in Düsseldorf. Die einzige gute Sitzung war bei der Chefin nachdem ich mich beschwert hatte über die Verbrennungen. Leider war es auch die letzte Sitzung bei ihr. Danach wurde ich immer von anderen Personen behandelt, die meine Haut alle samt verbrannt haben. Reinste Geldverschwendung..” Weiterlesen Text ausblenden

„Ich habe mit Frau Gökduman gearbeitet. Sie ist sehr freundlich und hilfsbereit. Sie ist einfach super mit ihrer Arbeit. Wenn ich Fragen habe, hat sie …immer mir geholfen. Ich finde ihre Arbeit mega mega gut” Weiterlesen Text ausblenden